Staff Development & Retention on MANEreviews.com By ManeReviews Salon ProfessionalsMarch 3, 20190 Back to Home Salon Staff Development & Retention Segment: Staff and Client Consultations What is (a successful) consultation and why it is important How to perform a successful consultation It's all about open - ended questions Welcome to "active" listening and paraphrasing Expanding on the "Secret Service" technique Are you sure your client understands the cost Does your client really understand the value of return visits and informed maintenance No consultation is complete without its "post" Referrals and building a client base Back to Home #Consultation