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Staff Development & Retention on MANEreviews.com

By ManeReviews
Salon Professionals
March 3, 2019
0
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Salon Staff Development & Retention
 
Segment: Staff and Client Consultations
  1. What is (a successful) consultation and why it is important
  2. How to perform a successful consultation
  3. It's all about open - ended questions
  4. Welcome to "active" listening and paraphrasing
  5. Expanding on the "Secret Service" technique 
  6. Are you sure your client understands the cost
  7. Does your client really understand the value of return visits and informed maintenance
  8. No consultation is complete without its "post"
  9. Referrals and building a client base
 
 
 
 
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#Consultation
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